1-minute guide to Timeshare Claims


Timeshare Claims

We all want to pay less when we go on holiday and the lure of timeshare property can be tempting

Timeshares in Europe are most popular amongst the British and the Irish

There are over 600,000 people in the UK who currently own a timeshare

Since the industry began the cumulative sales in the UK and Ireland total over a billion pounds

Timeshares can be great, but they’ve often been aggressively sold to the wrong people

Many people have been mis-sold timeshares and are entitled to thousands in compensation

  • The popularity of timeshares boomed in the 1960s as it was seen as an affordable way to go on holiday
  • Timeshares are a great way to ensure a regular holiday at an affordable price
  • Timeshares are not limited to property and can also include boats, campgrounds and recreational vehicles
  • For many people, timeshares offer value for money as you get what you pay for and you can rest assured your property is being maintained properly while you are not there
  • Timeshares are particularly useful for large families who do not have to worry about accommodation costs
  • However they can be limiting if you enjoy flexibility
  • Timeshares may also have unavoidable hidden costs such as maintenance fees which can increase year on year
  • Timeshares are also prone to rapidly decrease in value over time due to a variety of reasons ranging from weather to tourism to politics

Reasons to complain

  • If the timeshare company has breached your contract
  • This means that the company who sold you your timeshare must have included misleading information in your contract
  • This can also include things that were said when you signed your contract that may not have been written down. For example any promises that were made during the sales presentation
  • If your timeshare company has misrepresented your timeshare
  • Misrepresentation is based on solid fact, so if you were told it had a pool but it didn’t then that is classed as misrepresentation
  • Misrepresentation is not open to interpretation for example if you were promised a gorgeous timeshare and you disagree this does not count as misrepresentation
  • If your timeshare company left out important information which would affect your decision to buy it. For example if you were told that your timeshare is close to the beach but not that there was large road between the resort and the beach this counts as a misleading omission and is an unfair trading practice

How to make a claim

  • You should complain as soon as possible, if you use your timeshare without making a complaint it will be harder to argue that your agreement should end
  • If you signed for your timeshares in a European country outside of the UK you should contact the UK European Consumer Centre who will help you work out your legal situation
  • If you signed for your timeshares in the UK then you may be able to take action under the Consumer Protection from Unfair Trading Regulations
  • If this is the case then seek legal advice, the Citizen’s Advice Bureau is a good starting point
  • If you paid for your timeshares by credit card your credit provider is jointly liable and you may be able to claim under Section 75

The inside track

  • If you’re still interested in purchasing timeshares, TripAdvisor have reviews of timeshare resorts which will help you make an informed decision
  • The most secure and valuable timeshares belong to an Owner’s Club or Association
  • It is unlikely that timeshares are now the cheapest way to enjoy a slice of the sunshine but they are a good way to guarantee a yearly trip abroad
  • Many hotels now offer last minute prices to entice customers
  • It is always possible to get a holiday at a bargain price
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Sarah Willingham
Sarah Willingham is a serial entrepreneur, business investor and leading consumer expert. She has received a number of accolades for her contribution to business including The Sunday Times 500 Most Influential People in Britain 2016, The Times 35 Most Successful Women Under 35, Business Weekly’s Young Entrepreneur of the Year, Courvoisier Top 500 and an entry into the Who’s Who of British Business Leaders. She holds three business degrees including an MBA from Cranfield School of Management, where she is also an advisory board member.